FAQS

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, apple pay, and Shop Pay

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We are partners with Canada Post & Fedex to provide you the best shipping prices for our products.  We ship directly from Canada, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's still in transit  We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED SOMETHING?

Contact us immediately and we would love to help you out.Email: Support@ibnaljebouriperfumes.com

CAN I CANCEL AN ORDER?

Yes, Cancellations must be made within 3 hours of order placement. Send us an email within three hour time frame and let us know the reason why you wish to cancel your order. All refunds will be process within 10-15 days to reflects on customer’s bank account.